Bank Marketing News
Your database for financial products, services and customer research from Financial Marketing Systems, Inc.
Bank Marketing News: Category Archive for Customer Satisfaction

“Thank you for remembering me!” say Loyal Customers

Posted by Mark Rodrigues at 9/23/2011 4:16 PM | Add Comment

Small and Mid-Sized Companies Opting For "Human Touch"

Posted by Mark Rodrigues at 9/16/2011 11:46 AM | View Comments (1) | Add Comment

Do Customers Age 55+ Now Prefer the Internet over Branches?

Posted by Mark Rodrigues at 9/8/2011 5:15 PM | View Comments (2) | Add Comment

Think your customers are willing to pay fees?

Posted by Mark Rodrigues at 9/2/2011 2:46 PM | View Comments (1) | Add Comment

FIRST STOP FOR BANKS: START WITH MARKETING

Posted by Mark Rodrigues at 8/3/2011 10:08 PM | Add Comment

New Satisfaction Survey Finds CUs Appeal Less to Young Adults

Posted by Mark Rodrigues at 3/14/2011 10:21 AM | Add Comment

Moebs Study Shows Community Banks and Credit Unions Added Five Million Checking Accounts in 2010

Posted by Mark Rodrigues at 3/10/2011 9:22 PM | Add Comment

J.D. Power: Customers are Shopping Around

Posted by Mark Rodrigues at 3/10/2011 8:56 PM | Add Comment

How Do I Love Thee?

Posted by Mark Rodrigues at 2/11/2011 9:20 AM | Add Comment

Building Trust with the Female Investor

Posted by Deborah Nixon PhD at 1/26/2011 10:06 PM | View Comments (1) | Add Comment

Trust Plunges in U.S. While Improving Across the Globe

Posted by PRNEWSWIRE at 1/26/2011 10:13 AM | Add Comment

Satisfaction with Credit Unions Show Sharp Decline, According to Latest ACSI Survey

Posted by Mark Rodrigues at 12/17/2010 7:22 AM | Add Comment

Harris Poll Confirms: We Are Still Cutting Back on the Small Things to Save Money

Posted by Mark Rodrigues at 11/16/2010 8:10 AM | Add Comment

Consumers Still Prefer Traditional Media Channels

Posted by Mark Rodrigues at 9/28/2010 1:17 PM | View Comments (3) | Add Comment

Two in Three Consumers Glad Overdraft was Paid: ABA Survey

Posted by Mark Rodrigues at 9/21/2010 10:44 AM | Add Comment

Relationship Marketing Could Help Diminish Resentment About Banking Fees

Posted by Mark Rodrigues at 8/27/2010 11:05 AM | View Comments (3) | Add Comment

J.D. Power and Associates Credit Cards Sastisfaction Report

Posted by PRNEWSWIRE at 8/20/2010 7:43 AM | Add Comment

Financial Trust Index Reaches All Time High at 26%

Posted by Mark Rodrigues at 7/21/2010 9:53 AM | Add Comment

Accenture Survey Finds “Fundimental” Changes in Customer Relationship

Posted by Mark Rodrigues at 7/19/2010 11:27 AM | View Comments (2) | Add Comment

New Customers Acquisition: National Banks Outperform Regional Banks

Posted by Mark Rodrigues at 6/24/2010 9:37 AM | Add Comment

HarrisPoll: Bank Credibilty Doubted

Posted by PRNEWSWIRE at 5/19/2010 12:28 PM | Add Comment

comScore Releases 2010 U.S. State of Online Banking Report

Posted by Mark Rodrigues at 5/13/2010 10:28 AM | Add Comment

Consumer Spending Index Explained

Posted by Mark Rodrigues at 5/13/2010 9:45 AM | Add Comment

Social Media Combats Consumer Distrust

Posted by Mark Rodrigues at 5/12/2010 9:02 AM | Add Comment

Study Finds Those who Stop Paper Bills and Statements Are More Satisfied Consumers

Posted by Mark Rodrigues at 4/27/2010 3:20 PM | Add Comment

Customers say "Bigger is not Better"

Posted by Mark Rodrigues at 4/22/2010 10:28 AM | Add Comment

What Makes for an Ideal Banking Relationship?

Posted by Mark Rodrigues at 4/12/2010 10:36 AM | Add Comment

ABA SURVEY: Consumers Prefer Online Banking

Posted by Mark Rodrigues at 12/15/2009 11:06 AM | Add Comment

Consumers Change When Issuers Make Changes

Posted by Mark Rodrigues at 12/15/2009 10:50 AM | Add Comment

ING DIRECT Survey: ATM Fees Frustrate More Consumers Than Overdraft Fees

Posted by Mark Rodrigues at 11/13/2009 11:08 AM | Add Comment

Harris Bank Extends 'We're Here to Help' Campaign

Posted by PRNEWSWIRE at 9/9/2009 9:33 AM | Add Comment

Brand Image Matters when Selecting a Retail Bank

Posted by Mark Rodrigues at 7/16/2009 11:26 AM | View Comments (1) | Add Comment

Customer Commitment to Retail Banks Continues Decline

Posted by PRNEWSWIRE at 5/20/2009 10:24 PM | Add Comment

Online Banking Use Grows Despite Economy

Posted by PRNEWSWIRE at 4/27/2009 11:14 AM | Add Comment

Engaging the Customer for Retention and Profit

Posted by Creston Harris at 4/8/2009 4:47 PM | View Comments (2) | Add Comment

Banks losing to CUs in Consumer Confidence

Posted by Mark Rodrigues at 2/9/2009 12:23 PM | Add Comment

Top Cultural Trends for 2009

Posted by Mark Rodrigues at 11/19/2008 11:32 AM | View Comments (2) | Add Comment

Win Back Customers: Rebuild Trust

Posted by Deborah Nixon PhD at 11/13/2008 12:44 PM | Add Comment

Small Business Owner Satisfaction With Banks Increases Despite Market Turmoil

Posted by PRNEWSWIRE at 10/28/2008 9:50 AM | View Comments (1) | Add Comment

Loan Officer Relationship is Key to High Levels of Customer Satisfaction

Posted by Mark Rodrigues at 10/21/2008 10:37 AM | Add Comment

The Finance 2.0 Conference offers your organization the tools to build real relationships with your customers

Posted by K.B. Rodriguez at 10/14/2008 2:34 PM | Add Comment

JD Power Reports Mortgage Servicing Satisfaction Downward Trends Continue

Posted by Mark Rodrigues at 9/10/2008 8:53 AM | Add Comment

AmEx Ranks Highest in Customer Satisfaction for Second Consecutive Year

Posted by Mark Rodrigues at 9/5/2008 9:17 AM | Add Comment

J.D. Power: Retail Banks Miss Opportunities

Posted by Mark Rodrigues at 8/25/2008 8:56 AM | Add Comment

Bank and CU Brand Leaders Identified

Posted by Mark Rodrigues at 7/7/2008 3:50 PM | Add Comment

J.D. Power Study: Customer Satisfaction with HELOC/Loan Origination is Up Despite Housing and Lending Market Turmoil

Posted by Mark Rodrigues at 5/30/2008 12:51 PM | Add Comment

Problems and Fees Drive Decline in Overall Satisfaction With Retail Banks

Posted by Mark Rodrigues at 5/29/2008 9:54 AM | Add Comment

Mid-Market Businesses Indicate They Will Switch Banks Due to Poor Service

Posted by Mark Rodrigues at 11/29/2007 1:08 PM | Add Comment

Most Consumers Keep Savings, Checking Together

Posted by Mark Rodrigues at 10/20/2007 9:54 AM | Add Comment

American Express Ranks Highest in Credit Card Satisfaction

Posted by Mark Rodrigues at 10/10/2007 12:25 PM | View Comments (1) | Add Comment

J.D. Power and Associates 2007 Home Equity Line/Loan Origination Study

Posted by Mark Rodrigues at 7/19/2007 12:03 PM | Add Comment

DiscoverCard.Com Ranked First Among Credit Card Prospects

Posted by Mark Rodrigues at 5/10/2007 9:22 AM | Add Comment

MSN Money readers place BofA, two other banks, in Service Quality 'Hall of Shame'

Posted by Mark Rodrigues at 4/30/2007 2:47 PM | Add Comment

Haberfeld Exec Says Customer Service Wins The Day

Posted by Mark Rodrigues at 4/24/2007 10:43 AM | Add Comment

Wachovia Best Bank according to Statisfaction Index

Posted by Mark Rodrigues at 2/22/2007 10:23 AM | Add Comment

Banks cash in according to latest Statisfaction Index

Posted by Mark Rodrigues at 2/22/2007 9:10 AM | Add Comment

New MasterCard program Rewards entire Banking Relationship

Posted by Mark Rodrigues at 1/5/2007 4:38 PM | Add Comment

Importance of Customer Service Studied by Amex

Posted by Mark Rodrigues at 11/21/2006 9:44 AM | Add Comment

Tired, Bored Employees Equals Tired Bored Service

Posted by Mark Rodrigues at 11/15/2006 11:41 AM | Add Comment

Should Employees Come First?

Posted by Mark Rodrigues at 11/15/2006 11:33 AM | Add Comment

Debit card usage is soaring

Posted by Mark Rodrigues at 10/30/2006 11:53 AM | Add Comment

Christian credit union's marketing is its message

Posted by Mark Rodrigues at 10/30/2006 11:41 AM | Add Comment

Bank of America: Investing in Six Sigma

Posted by Mark Rodrigues at 10/27/2006 1:42 PM | Add Comment

IM-ing the Branch Manager

Posted by Mark Rodrigues at 10/25/2006 1:10 PM | Add Comment

Social Networking Helps ‘Humanize’ Banks’ Image

Posted by Mark Rodrigues at 10/25/2006 12:49 PM | Add Comment

Getting Online Account Openings Right

Posted by Mark Rodrigues at 10/25/2006 12:41 PM | Add Comment

Young and Creditworthy Find Credit Card Statements Lacking

Posted by Mark Rodrigues at 10/24/2006 11:50 AM | Add Comment

Small Carolina Banks Outgrow Large Nationals

Posted by Mark Rodrigues at 10/23/2006 9:46 AM | Add Comment

Chicago banks big on concierges, guards, closets

Posted by Mark Rodrigues at 10/20/2006 6:45 PM | Add Comment

What's in my mailbox today?

Posted by Mark Rodrigues at 10/17/2006 1:02 PM | Add Comment

Customer Satisfaction In Mortgage Servicing: Value Beyond “The Right Thing to Do”

Posted by Mark Rodrigues at 10/16/2006 4:08 PM | Add Comment

Promotional Giveaways: From Toaster to iPod

Posted by Mark Rodrigues at 8/25/2006 12:53 PM | Add Comment

BB&T ranks first among banks in national survey of home mortgage customer service satisfaction

Posted by Mark Rodrigues at 8/16/2006 4:02 PM | Add Comment
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